Saint Laurent

These terms and conditions apply to the sale of all products (“Products”) that We sell on the UK section of this Site.  By ordering any Products on the Site you agree to be bound by these terms and conditions so please read them carefully.  If you refuse to accept them, you should not order any Products from the Site.  Please print a copy for future reference.

www.ysl.com is owned by Yves Saint Laurent, SAS however the online store is operated by G Commerce Europe S.p.A., a company which is part of Gucci Group to which Yves Saint Laurent, SAS belongs to, registered at Via Don Lorenzo Perosi 6, 50018 Scandicci, Italy, VAT no. 5142860484 (hereinafter “We“).
Purchases on this Site may be made by residents of the United Kingdom only. If you are not a resident of the United Kingdom, please select another country by clicking on 'Country and Language'.
You must be 18 years of age or older to order from the Site and by accepting these terms and conditions, you confirm that you are no less than 18 years of age.

Product Availability

Products available for purchase online are subject to availability. As necessary, We reserve the right to limit the quantity of Products We supply, supply only part of an order or to divide orders. We also reserve the right to alter the terms or duration of any special offers or sale promotion. We will inform you if We are unable to fulfill your order.
Please note the following product availability descriptions:

1. Available: Products are ready to be shipped
2. Available for pre-order: this item is on order and will be shipped out once it has arrived.

From time to time, availability messages may be inaccurate and in the case of the Product being out of stock, you will be notified and your order cancelled.
Please e-mail online.assistance@uk.ysl.com for specific Product enquiries.

Pricing and Payment

While We try to ensure that all prices on our Site are accurate, errors may occur and some Products may be incorrectly priced. If We discover an error in the price of the Products you have ordered, We will give you the option of reconfirming your order at the correct price or cancelling it. If We are unable to contact you, We will treat the order as cancelled. We are under no obligation to provide the Product to you at the incorrect price, even after We have sent you a Dispatch Confirmation, if the pricing error is obvious and unmistakable, and could have reasonably been recognised by you as a mispricing.
Prices displayed on the Site are stated in GBP for the UK and include VAT and any other applicable taxes.
Prices do not include shipping costs. We accept the following forms of payment for online purchases:

• Visa
• Mastercard
• American Express

The transaction will be charged to your credit card only after We have verified your card details (the billing address of your credit card should be in UK), received credit authorization from the credit card issuer, confirmed stock availability, and your order is ready to be shipped. Your credit card will not be charged at the time you submit your order.

PLACING AN ORDER

THE USER NEEDS TO SELECT AT LEAST ONE PRODUCT AND ADD IT/THEM TO THE SHOPPING CART. TO SIGN IN IF THE USER HAS ALREADY AN ACCOUNT. IF THE USER IS NEW, HE/SHE CAN REGISTER OR CAN PLACE THE ORDER AS A GUEST. TO ADD THE DELIVERY ADDRESS AND THE PAYMENT ADDRESS. TO CHOOSE THE PAYMENT OPTION AND ADD THE DATA WHEN THE ORDER WILL BE PLACED AND ACCEPTED, THE USER WILL RECEIVE FROM YSL A CONFIRMATION EMAIL.

PRE ORDERS

SOME PRODUCTS THAT ARE NOT CURRENTLY AVAILABLE CAN BE PRE-ORDERED. AS SOON AS THE PRODUCT IS AVAILABLE FOR DESPATCH, IT WILL BE SHIPPED OUT IMMEDIATELY. THE PRE-ORDER PROCESS IS THE SAME, AS FOR OTHER ORDERS. YOU AGREE THAT IF YOU PRE-ORDER AN YSL PRODUCT, YOU WILL BE CHARGED AT THE TIME THAT THE PRODUCT IS SHIPPED TO YOU.

Contract of Sale

After placing an order on the Site, We will send you an email acknowledging that We have received your order.  This does not mean that you order has been accepted.  All orders are subject to acceptance by us, and will confirm such acceptance to you by sending you an email that confirms the Product has been dispatched (“Dispatch Confirmation”).  The contract between us (“Contract”) will only be formed when We send you the Dispatch Confirmation and will only relate to those Products whose dispatch We have confirmed. We will not be obliged to supply any other Products which may have been part of your order until the dispatch of such Products has been confirmed in a separate Dispatch Confirmation.

Please verify the contents of the Dispatch Confirmation and notify us of any error or mistake that is discovered.

Delivery

The amount to be charged for deliveries within the United Kingdom, will be charged at £12,50.
* Shipping to the United Kingdom includes England, Scotland, Northern Ireland and Wales
Depending on product availibility, the Products will be dispatched within 48 hours of purchase from our warehouse. We aim to deliver all orders within 3-5 working days to the UK.
The order will be dispatched between Monday to Friday, excluding local and national holidays. We shall not be responsible for unpredictable delays.   Except for cases of force majeure, the order will be delivered within a maximum of 30 (thirty) days following the day after you have placed your order.
For security reasons online purchases will require a signature upon delivery. Purchases may not be shipped to P.O. boxes.  Upon delivery, please check that the number of boxes are as reported on the document that you are asked to sign, and that the package is not damaged or wet or tampered with in any way.  Any damage to the packaging and/or the Product or any discrepancy between the number of boxes delivered, should be immediately notified by indicating in writing on the courier’s delivery documents. 
Risk of loss or damage to Products you order on this Site passes to you on delivery of the Products; title passes once We have received payment in full for the Products.

Tracking

A shipping confirmation with the tracking information is e-mailed to you once your purchase has been shipped. If you have questions about the delivery of your purchase, We will be pleased to assist you via e-mail at online.assistance@uk.ysl.com.

Return Policy for Online Purchases

Your Rights
You may cancel a Contract at any time within 15 working days, beginning on the day after you receive the Product(s).  To cancel a Contract, you must inform us in writing at online.assistance@uk.ysl.com of your intention to cancel the Contract, details of the Products that you no longer require and the order number issued at time of purchase.
You must return the Product(s) to us immediately, in the same condition in which you received them. A pre-paid UPS return label is enclosed in each shipment. To return goods please refer to the return instructions at the back of your invoice. Products must not have been worn, altered or washed. All tags must be attached.  Products must be returned with their original packaging and footwear must be tried on carpeted surfaces only. 
You have a legal obligation to take reasonable care of the Product(s) while they are in your possession so you are advised to return the Product(s) securely packaged. You will receive a full refund of the price paid for the Product(s) together with the cost paid for delivering the Product to you. 

Refunds

When you return a Product to us because you have cancelled the Contract within the 15-day cooling off period, We will process the refund due to you as soon as possible and, in any case, within 30 days of the day you have given notice of your cancellation. 
If you return the Product(s) for any other reason (for instance if you claim the Product(s) is defective or you are otherwise entitled by law to a refund), We will examine the returned Product and will notify you of our decision via e-mail within a reasonable period of time.  We will usually process any refund due to you as soon as possible and in any case within 30 days of the date We confirmed via email that a refund is due to you.  Products returned to you because of a defect, or where you are otherwise entitled at law to a refund, will be refunded at the price you paid, together with a refund of the delivery charges for sending the item to you. We will refund any money received from you using the same method originally used by you to pay for your purchase
Instructions for returning merchandise are included with each shipment. You may also contact online.assistance@uk.ysl.com with help to return any online purchase.
Please note that a different return policy is applicable for in-store purchases. Products purchased online cannot be refunded in or returned to, Yves Saint Laurent stores.
This provision does not affect your statutory rights.  

Changes/Cancellations

If you wish to modify your order, please send an e-mail as soon as possible to online.assistance@uk.ysl.com. We will make every effort to accommodate your request, however, once a Product has been dispatched, the order cannot be modified until the Product has been returned to us.

Alterations

We can arrange an alteration service for full-priced Products purchased online at an additional charge through our stores.  Please contact online.assistance@uk.ysl.com for more information.

Repairs

YVES SAINT LAURENT offers a repair service for Products purchased online. Please contact online.assistance@uk.ysl.com for more information.

ERRORS / INACCURACIES

OUR GOAL IS TO PROVIDE COMPLETE, ACCURATE, AND UP-TO-DATE INFORMATION ON OUR SITE. UNFORTUNATELY, IT IS NOT POSSIBLE TO ENSURE THAT ANY WEB SITE IS COMPLETELY FREE OF HUMAN OR TECHNOLOGICAL ERRORS. THIS SITE MAY CONTAIN TYPOGRAPHICAL MISTAKES, INACCURACIES OR OMISSIONS, SOME OF WHICH MAY RELATE TO PRICING AND AVAILABILITY, AND PRODUCT INFORMATION. WE RESERVE THE RIGHT TO CORRECT ANY ERRORS, INACCURACIES OR OMISSIONS, INCLUDING AFTER AN ORDER HAS BEEN SUBMITTED, AND TO CHANGE OR UPDATE INFORMATION AT ANY TIME WITHOUT PRIOR NOTICE, EXCEPT AS OTHERWISE STATED ABOVE UNDER PRICING AND PAYMENT OPTIONS.

WARRANTIES

OUR COMPANY GUARANTEES ITS PRODUCTS IN ACCORDANCE WITH FRENCH LAW, ARTICLES L.211-4, L.211-5 AND L.211-12 OF THE CONSUMER CODE AND ARTICLES 1641 AND 1648 AL 1 OF THE CIVIL CODE. IN CASE OF NON-COMPLIANCE OF THE PRODUCTS DELIVERED, THE CUSTOMER MUST MAKE A CLAIM IN ACCORDANCE WITH ARTICLE RETURN POLICY FOR ONLINE PURCHASES.

PRIVACY POLICY

BY BUYING ON THIS SITE YOU ARE DEEMED TO HAVE AGREED TO THE PRIVACY POLICY CARRIED OUT BY THE COMPANY ON THIS SITE. PRIVACY POLICY IS ACCESSIBLE VIA THE FOLLOWING LINK

CONDITIONS OF USE

BY BUYING ON THIS SITE YOU ARE DEEMED TO HAVE AGREED TO THE “CONDITIONS OF USE” CARRIED OUT BY THE COMPANY ON THIS SITE. “CONDITIONS OF USE” ARE ACCESSIBLE VIA THE FOLLOWING LINK

APPLICABLE LAW – JURISDICTION

THE ENGLISH COURTS WILL HAVE EXCLUSIVE JURISDICTION OVER ANY CLAIM ARISING FROM, OR RELATED TO A VISIT TO THE SITE, ALTHOUGH YVES SAINT LAURENT RETAINS THE RIGHT TO BRING PROCEEDINGS AGAINST YOU FOR BREACH OF THESE CONDITIONS IN YOUR COUNTRY OF RESIDENCE OR ANY OTHER RELEVANT COUNTRY.

Our liability

Products sold through the Site will always be of satisfactory quality and reasonably fit for the purposes for which products of the kind are commonly supplied. Our liability under any Contract for Products purchased from us shall be limited to the value of your order. Nothing in these terms shall limit in any way our liability for death or personal injury caused by our negligence. 
We will not be liable, in contract, tort (including, without limitation, negligence), pre-contract or other representations (other than fraudulent or negligent misrepresentations) or otherwise out of or in connection with the terms and conditions for any economic losses (including without limitation loss of revenues, profits, contracts, business or anticipated savings); or any loss of goodwill or reputation; or any special or indirect losses suffered or incurred by that party arising out of or in connection with the provisions of any matter under these terms and conditions.
This does not affect your statutory rights as a consumer, nor does it affect your Contract cancellation rights.

 

Written Communication
Applicable laws require that some of the information or communications We send to you should be in writing.  When using the Site, you accept that communication with us will be mainly electronic.  We will contact you by e-mail or provide you with information by posting notices on the Site. For contractual purposes, you agree to this electronic means of communication and you acknowledge that all contracts, notices, information and other communications that We provide to you electronically comply with any legal requirement that such communications be in writing.  This condition does not affect your statutory rights.

Notices
All notices given by you to us must be given to online.assistance@uk.ysl.com. We may give notice to you at either the e-mail or postal address you provide to us when placing an order. Notice will be deemed received and properly served immediately when posted on the Site, 24 hours after an e-mail is sent, or 3 days after the date of posting of any letter.

 

General

A Contract is binding on you. You may not transfer, assign, charge or otherwise dispose of it, or any of your rights or obligations arising under it, without our prior written consent.  We may transfer, assign, charge, sub-contract or otherwise dispose of a Contract, or any of our rights or obligations arising under it, at any time during the term of a Contract. We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under a Contract that is caused by events outside our reasonable control. If We fail, at any time during the term of a Contract, to insist upon strict performance of any of your obligations under the Contract or any of these terms and conditions, or if We fail to exercise any of the rights or remedies to which We are entitled under the Contract, this shall not constitute a waiver of such rights or remedies and shall not relieve you from compliance with such obligations. A waiver by us of any default shall not constitute a waiver of any subsequent default.

If any of these terms and conditions or any provisions of a Contract are determined by any competent authority to be invalid, unlawful or unenforceable to any extent, such term, condition or provision will to that extent be severed from the remaining terms, conditions and provisions which will continue to be valid to the fullest extent permitted by law.

These terms and conditions represent the entire agreement between us in relation to the subject matter of any Contract and supersede any prior agreement, understanding or arrangement between us, whether oral or in writing.  You acknowledge that, in entering into a Contract, you have not relied on any representation, undertaking or promise given by us or implied from anything said or written in negotiations between us prior to such Contract except as expressly stated in these terms and conditions.

Contracts for the purchase of Products through the Site and any dispute or claim arising out of or in connection with them or their subject matter or formation (including non-contractual disputes or claims) will be governed by English law and shall be subject to the non-exclusive jurisdiction of the courts of England and Wales.

 

Contact Us
For additional assistance concerning our online store or your online purchase, please contact us via e-mail at online.assistance@uk.ysl.com